IT & Network Services

System Administration

Addition, removal, and modification as needed of:

• Users

• Printers (no hardware support on plan)

• Document file shares

• Intranet websites and permissions

• Clearing of locked out user accounts and general password management

• Updates to the configuration and system architecture documentation as required

• Annual servicing of major software version upgrades, if desired, for covered software

• Data backup and disaster recovery management

Preventative Maintenance

• Daily antivirus updates

• Prompt installation of security patches as they become available

• Installation of software patches and bug fixes as needed

• Monthly, scheduled onsite hardware cleaning and inspection

Managed Support Service

Gen X announces our new proactive service offering - Managed Support Services – that keeps your business-critical technology running at peak performance and reduces your network downtime.

Placing a strong emphasis on customer service, Managed Support Services from Gen X combines—in a single, low-cost offering—the technological benefit of remote network monitoring with the practical advantage of local, on-the-ground, professional IT expertise.

An alternative to the conventional time-consuming and expensive break/fix approach to IT support, Managed Support Services actively prevents technical problems and network downtime from occurring in the first place. Managed Support Services helps you achieve strong returns on your investments in technology, and avoids the business costs that arise when systems or devices fail.

Remote monitoring gives Gen X a round-the-clock real-time view of client networks and IT assets, so that early symptoms of trouble can be identified and remedial steps can be taken before problems become severe.

Managed Support Services makes world-class, proactive support affordable and accessible to smaller companies. Because it’s delivered by your known, trusted and locally-based IT service organization, it provides you with access to professional custom technology help when you need it.

Professional, proactive computer care – reassuring you that your network is up and running at peak performance.

Networking Infrastructure

Whether you want to build a new network or upgrade the one you already have, Gen X can help you build your business on a foundation that supports success.

Full system & network analysis
Design & installation
Optimization
Network and data security
Data backup and storage solutions
E-mail systems
Web design & development
Wide Area Network (WAN) solutions
Cabling & wiring solutions
Wireless LAN

Our Network Checkup is the essential first step towards improving your company's technological productivity and avoiding costly downtime. Our team first examines the technology you already have, and then we recommend the appropriate solution for your company’s needs.

CIO Consulting Services

Gen X Technology Management has helped a wide variety of clients by serving as their high-level technology advisor.

In that role, we provide advice on the selection of the appropriate hardware, software and Web-based technology to fit the competitive needs of your business within your given budget.

We act as your virtual Chief Information Officer, taking responsibility to make sure you get the best return possible from your technology investment.